Terms and Conditions



15 April 2020 and subject to change 

Detailed description of goods and/or services
Dr Mom is a business in the Health and Wellness industry that markets Health Products. 

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 4 days and delivery confirmed by way of Booking number (for eg booking number / booking voucher etc).

  • Flat Rate Courier Service 2-3 Days
  • Main Centres R100
  • Outlying Areas R170 Export restriction
    The offering on this website is available to South African clients only 

    Return and Refunds policy
    The reselling of health products that have been returned is prohibited, accordingly, for Your own safety Dr Mom does not accept the return of any products for credit or replacement unless there is a defect at the time of supply. An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order cannot be cancelled. If a product is damaged or broken when You receive it, You must inform Dr Mom within one working day of receiving it (including photographic proof in packaging). Dr Mom will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product. For “no fault” returns, the Buyer is required to pay shipping costs, and associated fees. Our policy is to deduct a 10% handling fee from the original price, but unless a lot of administration has been necessary to get the item back, we usually turn a blind eye to it.

Customer privacy policy 

Dr Mom shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/ attachment.php?aa_id=3569 

Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into Dr T Turner’s bank account, the details of which will be provided on request 

Credit card acquiring and security

Credit card transactions will be acquired for Dr Mom via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Dr Mom separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


Dr Mom takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and Dr Mom chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 79 Hillside Rd, Bellair, 4094, KZN, RSA.

Variation Dr Mom may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information This website is run by Dr T Turner trading as Dr Mom, a private practitioner based in South Africa registration number 0208116.

Dr Mom contact details info@drmom.co.za